Contact Us
Welcome to Solrawell.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@solrawell.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• A short video if the issue relates to product assembly, included components, or another product detail
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@solrawell.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping and After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
Solrawell offers a curated collection of Holiday Decorations, Party and Celebration Supplies, and Gifts and Gift Wrapping products.
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions
• Materials and finishes
• Decorative details
• Assembly or setup where applicable
• Product care
• Included accessories or components
• Recommended use
• Product variations
• General troubleshooting
Because specifications vary between products, please include the product name when contacting us.
5. Business and Wholesale Inquiries
Solrawell welcomes inquiries from retailers, distributors, commercial buyers, event-focused businesses, gift-related businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Solrawell
Website: solrawell.com
Legal Entity:
Xiamen Quanbao E-Commerce Co., Ltd.
Registered Address:
Room 404, A389, No. 50 Chengyi Beidajie,
Software Park Phase III,
Xiamen Torch High-tech Zone
Unified Social Credit Code:
91350200MAE94NNU74
Customer Support Email:
service@solrawell.com
solrawell.com is owned and operated by Xiamen Quanbao E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing the right Solrawell product for your celebration or gifting needs to receiving and enjoying your order, our team is here to make your experience as clear and straightforward as possible.
If you have any questions, simply contact us at:
Thank you for choosing Solrawell.
Solrawell — Thoughtful Details for Celebrations, Gifting, and Memorable Moments.